Terms of Use and Sale

Qure

Individual entrepreneur: ANASTASIIA GOLETIANI

Identification number: 306563368

Legal address: Georgia, Tbilisi, Samgori District, Police Lane I, No. 5, Floor 2, No. 4a

Email: example@qure.ge

Phone: +995 555 12 34 56

Reactions to cosmetic products are individual. Before use, the buyer must read the ingredients, the method of application, and the manufacturer's warnings and restrictions. In the case of known allergies, intolerances, or increased sensitivity, the ingredients should be checked and, if necessary, a specialist should be consulted.

Qure is not liable for individual intolerance, or for an allergic or other individual reaction to a particular ingredient or to a cosmetic product of proper quality, provided that the goods are safe and conform to the contract and to the information provided, and the reaction is not caused by a defect, a breach of safety requirements, incorrect or incomplete material information, or any other circumstance for which Qure is responsible by law.

An individual reaction or the absence of a subjectively expected cosmetic result does not in itself mean that a defect exists. Information on the website does not constitute medical advice. This section does not limit mandatory rights in respect of goods that are defective, unsafe, incorrectly labeled, or not in conformity with the contract.

Prices are stated in GEL and include applicable taxes unless expressly stated otherwise. The cost of delivery and other mandatory charges are communicated before the order is finally placed. Qure does not unilaterally change the price of a contract already concluded, except in cases permitted by law.

In the event of an obvious technical error in the price, discount, availability, or other data, Qure may suspend the processing of the order and contact the buyer. No additional amount is charged without a legal basis or the buyer's consent. If performance is impossible and termination of the contract is permitted by law, the amount paid for the unperformed part is refunded.

Before finally confirming the order, the buyer is given the opportunity to review the goods, quantity, price, delivery, and other applicable charges. The interface element for finally placing the order must clearly indicate an obligation to pay.

Consent to direct marketing is requested separately, is voluntary, and is not a condition of purchase. Qure may store records of the acceptance of the applicable terms, including the date, time, and version of the documents.

An automatic notification of receipt of the order or of its acceptance for processing does not in itself confirm the availability of the goods and does not mean that the order has been accepted for performance, if this clearly follows from the content of the notification. The contract is deemed concluded from the moment Qure confirms acceptance of the order for performance, unless an earlier moment follows from mandatory legislation, the checkout procedure, or the content of the confirmation.

Adding goods to the cart does not reserve them unless the website expressly states otherwise. If goods are unavailable, Qure notifies the buyer; if payment has been received, the corresponding amount is refunded. Goods are not substituted without the buyer's consent.

Payment is made online by the methods available at checkout. Bank cards, Apple Pay, Google Pay, bank transfer, bank installments, and other displayed methods may be available. Payments may be processed by TBC Bank, Bank of Georgia, and other connected providers.

The price is set in GEL. For a foreign payment instrument, the conversion, exchange rate, and fees may be determined by the issuing bank or the payment system; Qure does not set or control them. This does not reduce the amount that Qure is required to refund by law.

In the case of installments, the decision on approval, limit, rate, fees, schedule, and other terms is made by the relevant bank or financial institution.

A temporary hold on an amount does not always mean that Qure has finally received the payment. If a payment is declined, cancelled, or not confirmed by the provider, the order is deemed unpaid until it is properly confirmed.

Where the card-saving function is available, it may operate through a token or other identifier of the payment provider. Where full card details and the CVV/CVC are processed directly in the provider's secure environment, Qure does not receive or store them.

Where there are objective indications of fraud, Qure may temporarily suspend processing for the period reasonably necessary for verification. Qure does not request a PIN code, CVV/CVC, or internet banking password.

Delivery is carried out within Georgia. Methods, costs, restrictions, and estimated delivery times are communicated before the order is placed.

If the goods are delivered by a carrier engaged or offered by Qure, handing the goods over to the carrier does not transfer the risk to the buyer and does not terminate Qure's liability to the buyer. The risk of accidental loss of or damage to the goods passes only when the goods are actually received by the buyer or by a third party designated by the buyer who is not the carrier.

In the event of a problem with a carrier engaged or offered by Qure, the buyer contacts Qure directly, and Qure settles matters with the carrier itself. Qure may not require the buyer to settle a dispute with such a carrier on their own as a condition for exercising rights against Qure. If the buyer has independently engaged a carrier not offered by Qure, the risk passes in the manner established by law.

Upon receipt, it is recommended to check the external integrity of the shipping packaging. The absence of a photograph of the damage does not in itself deprive the buyer of mandatory rights.

If delivery fails due to an incorrect address, the absence of the recipient, the impossibility of contacting the recipient, or other circumstances directly caused by the buyer, the order may be returned to Qure. In cases permitted by law, the buyer may bear the actual and reasonable additional costs of redelivery, provided that they have been properly disclosed.

Where the relevant chapter of the legislation on distance contracts applies, the buyer may withdraw from the contract without giving any reason within 14 calendar days. The detailed procedure is set out in the Returns and Refunds Policy.

The right of withdrawal without giving any reason does not apply in the case provided for by law where the goods were delivered hermetically sealed, were unsealed after delivery, and are therefore not suitable for return for reasons of health protection or hygiene. The mere fact that the goods are cosmetic does not automatically make them non-returnable. This exception does not limit rights in respect of defective or unsafe goods.

The return and refund procedure is set out in the Returns and Refunds Policy. In the event of a lawful withdrawal, the buyer bears the direct costs of return shipping if Qure informed the buyer of this in advance and did not agree to bear them itself. The initial delivery cost is refunded to the extent provided for by law; the additional charge for a more expensive delivery method compared with the cheapest standard delivery method may not be refunded in cases provided for by law.

Qure must deliver goods that conform to the contract. In the event of a defect or non-conformity, the buyer may use the remedies provided for by law. Opening the packaging or using the goods does not in itself deprive the buyer of mandatory rights in respect of defective or unsafe goods.

Rights to the website elements and original materials belonging to Qure are owned by Qure or are used on a lawful basis. Brand trademarks belong to their respective right holders.

Qure may use banks, payment providers, courier companies, hosting, CRM, and other services. The use of a third-party service does not release Qure from its obligations to the buyer to the extent that the law imposes the obligation on Qure.

Personal data is processed in accordance with the Privacy Policy. Accepting the Terms or placing an order does not constitute consent in all cases of processing.

Direct marketing is carried out only where the consent required by law has been obtained. Consent is requested separately, is not pre-selected, and is not a condition of purchase. Service messages concerning the fulfillment of an order, payment, delivery, security, a return, or a claim are not considered marketing merely because of the channel used.

Qure may update the Terms, but a new version does not apply retroactively in a way that worsens the terms of a contract already concluded or limits rights already acquired, unless otherwise provided by law.

Inquiries: Email example@qure.ge, phone +995 555 12 34 56. These Terms are governed by the legislation of Georgia. The buyer may use the administrative, out-of-court, and judicial remedies provided for by law.

Qure

Individual entrepreneur: ANASTASIIA GOLETIANI

Identification number: 306563368

Legal address: Georgia, Tbilisi, Samgori District, Police Lane I, No. 5, Floor 2, No. 4a

Email: example@qure.ge

Phone: +995 555 12 34 56